- Objet Les présentes conditions générales de vente régissent les relations entre [Nom de l’auto-entrepreneur] et tout acheteur désirant commander des articles sur le site [nom du site].
- Commandes Les commandes sont passées sur le site internet [nom du site]. Les informations contractuelles sont présentées en langue française et il est de la responsabilité de l’acheteur de vérifier leur exactitude. [Nom de l’auto-entrepreneur] se réserve le droit de refuser toute commande d’un acheteur avec lequel il existerait un litige relatif au paiement d’une commande antérieure.
- Prix Les prix des articles sont indiqués en euros toutes taxes comprises (TTC) et ne comprennent pas les frais de livraison, qui seront facturés en sus. [Nom de l’auto-entrepreneur] se réserve le droit de modifier les prix à tout moment, mais les articles seront facturés sur la base des tarifs en vigueur au moment de la validation de la commande.
- Paiement Le paiement des commandes peut être effectué par carte bancaire, via Stripe. Le paiement est exigible à la commande. En cas de paiement par carte bancaire, les informations transmises sont cryptées grâce au protocole SSL (Secure Socket Layer) et ne peuvent être lues au cours du transport sur le réseau.
- Livraison Les livraisons sont effectuées à l’adresse indiquée par l’acheteur lors de la commande. Les délais de livraison sont indiqués lors de la validation de la commande et dépendent du mode de livraison choisi. [Nom de l’auto-entrepreneur] ne pourra être tenu pour responsable des retards de livraison dus à des erreurs ou à des perturbations imputables aux transporteurs.
- Retour et échange Conformément à la réglementation en vigueur, l’acheteur dispose d’un délai de rétractation de 14 jours à compter de la réception de sa commande pour retourner à ses frais tout article ne lui convenant pas. Les articles retournés doivent être intacts, non portés et dans leur emballage d’origine. Les échanges sont possibles sous réserve de disponibilité des articles.
- Responsabilité [Nom de l’auto-entrepreneur] ne saurait être tenue pour responsable des dommages de toute nature, tant matériels qu’immatériels ou corporels
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.